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Incidents and crises can adversely impact personnel, infrastructure, brand and reputation, often precipitating catastrophic events that can ruin organizations.
The Inocon Group recognizes it is impossible to ensure incidents and crises never occur. However, much can be done to avoid incidents and limit the impact of crises. Inocon can provide simple guidance on Incident Management techniques, through to working with you to develop and implement a comprehensive organization-wide Incident Management Plan.
The aims of Inocon's Incident Management Program are to:
Assist organizations to actively prevent incidents from occurring,
Prepare for incidents and crises by developing a 'not if but when' culture within organizations,
Be ready to respond appropriately to shape successful resolution of an incident or crisis,
Plan a complete Incident Management strategy before you fall victim to incidents and crises, and
Continually improve Incident Management capabilities through practice, rehearsal, communicating lessons and maintaining a high level of readiness.
How can Inocon's Incident Management Programs help prevent incidents and crises?
Inocon's analysis processes will assist in identifying 'the most likely and most dangerous' incidents that could occur.
Determine causes and indicators that may trigger an incident or crisis.
Determine who should and how best to monitor for causes and indicators.
Determine pro-active risk management and mitigation strategies to prevent occurrences becoming incidents and crises.
How can Inocon's Incident Management Programs help prepare an organization to deal incidents and crises?
Inocon will tailor workshops to develop within key personnel important skills necessary in times of crisis (eg effective crisis leadership, decision making, planning v implementing, etc).
Human skills development will be supported by systems development such as creating effective techniques; procedures and decisions support products to aid in Incident Management.
Assist in identifying and establishing key relationships and advice that will be required in times of crisis.
Ensuring clear role identification and differentiation to eliminate competitive conflicts when managing incidents.
How can Inocon's Incident Management Programs help an organization respond to incidents and crises?
Inocon will help develop appropriate initial actions and responses to be automatically undertaken when an incident or crisis is identified.
Develop strategies to regain and retain the initiative once an incident or crisis occurs.
Creation of broad or specific assessment and response plans.
Develop recovery plans for return to normalcy ASAP.
How can Inocon's Incident Management Programs help an organization plan for incidents and crises?
Inocon, in conjunction with an organization can design, develop and implement a comprehensive Incident Management Plan cover all aspects from prevention through to continual improvement of the plan.
Inocon can provide expertise to develop and implement components of an overall Incident Management Plan (ie an organization may have response plans in place but wish to develop a prevention capability).
Inocon can conduct a simple, unobtrusive audit of an organization's existing Incident Management Plan.
How can Inocon's Incident Management Programs help an organization continually improve their Incident Management Capabilities?
Inocon's ReadySim product specializes in a range of desktop and large-scale simulation activities enabling practice and rehearsal of Incident Management Plans in the comfort and safety of a learning environment.
Practice and rehearsal enables mapping of procedures and process to identify bottlenecks and limiting factors. Capturing lessons, developing actual improvements and ensuring they are reflected in procedure and in behavior is vital for continual improvement.
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